We love to hear from you! To save you time, we always send an email tracking confirmation when your item ships. You can also view answers to many commonly asked questions on our FAQ page.

Have questions about making a purchase or need help with an existing order? Anything not covered by the FAQ? Please email us at support@lily-jade.com - We LOVE to help :)

For warranty related support, please email us at support@lily-jade.com to initiate contact with Customer Care. Our support team is in the office Monday-Friday, and we will follow up with you within one business day or less. Be sure to provide photos and your order number so we can evaluate your concern.

Returns and Exchanges: Click here

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Thank you for visiting Lily Jade!